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    We’re Here to Help

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    How soon can I expect a response to my query?

    We aim to respond to all messages and emails in the order they are received. Our team typically replies within 24 hours on business days.

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    Can I update my shipping address after placing an order?

    Our fulfillment team works quickly, often processing and shipping orders within 24 hours. If you need to change your address, please email us immediately at [your email] with your name and order number.

    While we’ll do our best to catch your package before it leaves, we can’t guarantee changes once it's been dispatched.

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    Will all my items arrive in a single package?

    Depending on your order size and item availability, your order may arrive in separate packages, sometimes 1–2 business days apart.

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    What if an item is out of stock or on backorder?

    If any product in your order is out of stock, we’ll notify you via email with an estimated restock date. If the item is unlikely to be available within two weeks, we’ll automatically issue a full refund for that item.

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    How can I change my address after placing the order?

    If you notice any mistake in your shipping address, please reach out to us ASAP at [your email] with your full name and order number.

    We’ll try our best to update the address before dispatch, but once shipped, changes might not be possible.

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    What should I do if my Portyl device arrives damaged?

    We’re sorry to hear that! If your product arrives damaged, please email us at [your email] with your name and order number. We’ll make it right as quickly as possible.

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    How do I track my order?

    Visit the “Track My Order” page on our website or main menu and enter your tracking number. You’ll be able to see real-time updates on your delivery. Need help? Our team is always happy to assist!

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    Why isn't my tracking number working?

    Sometimes, tracking numbers only activate once the package is scanned by the local courier. If your tracking number isn’t updating or doesn’t work, reach out to us and we’ll confirm your shipment status.

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    What if something is missing or damaged in my order?

    If any part of your order is missing or damaged, please contact us immediately. We offer a 60-day money-back guarantee, valid before the product is delivered.

    For assistance, you can reach us via our Contact Us page.

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    Can I return my Portyl device?

    Absolutely! If you’re not satisfied, we’re here to help. Please reach us via our Contact Us page and we’ll guide you through the return process.