Refund & Returns Policy

At PORTYL, we are committed to providing high-quality electronic beauty devices. If you're not fully satisfied with your purchase, we're here to help.

1. Our 14-Day Return Policy

You may request a return or exchange within 14 days of delivery. The product must be returned to us in its original, brand-new, and unused condition.

To be eligible for a refund, please ensure:

  • The product is unused, unopened, and in its brand-new condition.

  • There are no signs of wear, damage, or tampering.

  • The original packaging is intact and in a resalable condition.

  • All accessories, chargers, and manuals are included.

2. How to Initiate a Return

To start a return, please contact our customer care team at the contact information provided below. Once your return is approved, we will provide you with a return merchandise authorization (RMA) number and detailed instructions on how to return your item.

Please note that returns sent without prior approval will not be accepted.

3. Refunds & Restocking Fee

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.

Refunds are typically processed within 5–7 business days after approval, and credited back to your original payment method. Please note that the timing may vary depending on your payment provider.

  • Restocking Fee: A restocking fee of $10 USD will be deducted from your refund total.

  • Shipping Fees: Original shipping charges are non-refundable.

4. Exchanges

We do not offer direct exchanges. If you wish to exchange an item, please return the original product and place a new order for the desired item.

5. Defective or Damaged Items

If you receive a defective or damaged item, please contact us immediately so we can assess the issue and provide a replacement at no additional cost to you.

Contact Us

For any questions about our policy or to initiate a return, please contact our team.